May 31, 2020
To all our patients,
Governor Cuomo announced a few hours ago that dental offices can reopen for routine dental treatment. Over the past two months we have been treating dental emergencies and have been upgrading our office with the necessary equipment and protocols to ensure the office is safe. We are very excited to be back and will begin seeing patients this Tuesday June 2.
Fortunately, our dental practice has long maintained the gold standard in disinfection and sterility and they are second nature to us. We routinely train our staff to exceed the standards set by the American Dental Association, Centers for Disease Control and New York State.
Due to COVID19, we have added special screening measures. Beginning with a personal phone call, Tania or Vickie will ask a few questions about your travel, health, symptoms, and the reason for your visit. Upon arrival your temperature will be taken and you will be asked to sign a COVID19 informed consent. We may email you the form prior to your appointment or provide it when you arrive. Our entire staff will be wearing masks. The doctors, assistants and hygienists will all be wearing N95 masks, gloves, surgical gowns, hair covers and plastic visors.
We want your visit to be as seamless as possible with little or no waiting, so please arrive on time for your appointment (not early or late) and we will do our very best to run exactly on schedule. If you prefer to wait outside until we are ready, please make sure we have your cell phone number and we will call or text you when to come in. We ask that you wear a mask and gloves when you arrive; if you don’t have one or the other, we will gladly provide them for you. We will also request that you clean your hands and/or gloves with the hand sanitizer at the front desk upon entering and before leaving the office. If you require someone to accompany you to the office, please let us know in advance, but we may ask them to wait outside and call them when you are finished. We are doing all this to minimize contact in the waiting room and maintain social distancing. Your feedback is important to us so please let us know if you have any concerns or suggestions.
Please avoid handling anything in the office if possible. We will thoroughly clean the operatory and waiting room before and after patient visits. Our restroom is available if you need it and will be frequently sanitized. Just ask us if you need anything.
Drs Gross and Kaplan will strive to maintain the cleanest dental office in NYC. We’ve added HEPA air filtration systems in every room, plexiglass panels to our front desk, high volume suction in our operatories and are well stocked in PPE (personal protective equipment). We have participated in numerous webinars and have been closely following advisory publications to ensure that we maintain the highest level of cleanliness and safety.
As always, your safety and comfort are our top priority.
We have missed you all and look forward to safely and confidently caring for you at your next appointment. Feel free to call the office to set up your next appointment or for any questions you may have.
Stay safe and healthy.
Mark Gross, DDS
Andrew Kaplan, DMD MPH